Hotel

If I use my brochure coupon code while I'm staying in a Rome hotel, will I be charged a delivery fee?

No, if you decide to use your coupon during your stay in Rome, we will deliver your order free of charge.

 

Will my purchase be delivered to my hotel room?

No, all purchases will be delivered to the front desk of your hotel. All deliveries will have the customer’s name and hotel address attached to the parcel. Our team will inform our customers via email that the order has been delivered. If you prefer a telephone call please leave us a note with your order.

 

I'm staying in a Rome hotel for two days, can I use my coupon and receive my purchase before my departure date?

Yes, if you place your order on the first day of your arrival and payment approval has been received, your order will be delivered to the front desk of your hotel within 24 hours.


I'm currently in Rome and I would like to use my coupon but I'm leaving tomorrow, can I use the coupon when I return home?

Yes, you can use your coupon when you return home, please note delivery costs will apply. Costs associated with delivery will vary from country to country. The amount will be indicated at the time you enter into your cart, by selecting country to ship to. For further information please refer to shipping and delivery section.

 

I would like to use my coupon but I am not sure which address I need to enter when I register on your website?

All customers are required to enter their home address when they register/create an account. During the checkout process you will have an option to add the hotel name and address and any other message that may be required for example a telephone number if you prefer we contact you via phone when delivered.

 

I'm having difficulty entering the coupon code, what do I do?

Firstly ensure that the coupon code is entered without spaces e.g. VLJ1235H if you are still having problems, you can contact us on 06 87070401 or via email on contact@madeinitalyaccessories.com  

PickUp

I live in Rome and would like to purchase from your store on line, can I choose the pick up facility when I place my order?

Yes, all our customers, whether you live in Rome or are just visiting can select pickup when you enter into your cart. This will allow our customers to save on delivery costs.

 

I'm currently in Rome for a few days and want to purchase from your store on line, can I pick up my purchase so I'm not charged a delivery fee?

Yes, you can select the pickup option when you enter into your cart, our team will contact you via email when your order has been finalised so you can pick up your purchase.

 

When can I pick up my purchase?

You can pick up your purchase within 24 hours providing payment approval has been received.

 

Will I be notified when my order is ready to be picked up?

Yes, when your order has been finalised our team will contact you via email outlining all the necessary details so you can pick up your order.

 

Where do I pick up my purchase?

You can pick up your purchase from our office in Rome. When your order has been finalised we will contact you via email outlining all the necessary details. You can also find our location to our premises in the contact us section of our website.

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